Support
Need a hand with Soniclyze? Reach out and we'll get back to you. This page also answers the questions we hear most often.
Contact us
Email [email protected] and we'll typically reply within 1–2 business days. To help us resolve your issue faster, please include your device model, iOS version, and a short description of what you were doing when the problem occurred.
Frequently asked questions
How do I verify a report?
Every published report has a unique public verification URL. Open the link or scan the report's QR code to see its authenticity status, measurement details, and signature verification. You can also visit the verification page and enter a report's public ID.
What does a "revoked" report mean?
You can revoke any report you've published at any time from within the app. A revoked report stays reachable at its verification URL but is clearly marked as revoked. Revocation is irreversible.
Is my measurement data private?
Measurement data stays on your device and is uploaded only when you choose to publish a report. We never sell your data. See our Privacy Policy for the full details.
How do I delete my account or data?
You can revoke individual reports from the app at any time. To request deletion of your account and all associated data, email [email protected] and we'll process your request.
How accurate are Soniclyze measurements?
Accuracy depends on your device hardware and the measurement environment. Soniclyze measurements are intended for informational and professional reference purposes. See our Terms of Service for details.
Legal
Review our Privacy Policy and Terms of Service.